Your business, whether it’s just a one-man show or a company with hundreds or even thousands of employees, can always find some benefit in outsourcing. Previously, outsourcing has been the domain of big business, but lately, small businesses like small business consulting firms have found themselves using outsourcing as a strategy as well. Due to advancements in technology, outsourcing has become available to most business owners and has not only become a means of reducing costs, but also a way to access special skill sets.
Practically all administrative tasks or those that involve a lot of manual repetitive tasks can be done remotely, so what exactly are the ones you should keep in-house, and which ones should you outsource? Take a long, hard look at your operations and find your core competency. These competencies should never be outsourced, as this is the lifeblood of your business. This is the thing that customers can’t get elsewhere: the product or service that only you offer.
There are three tasks that are most often outsourced: executive expertise, repetitive tasks, and special knowledge or skill sets.
You may not need a chief operating officer, but you can pay someone at that level to be a consultant who provides guidance on how to run the business. Highly repetitive or routinery tasks such as billing and collections or data entry are also suitable for outsourcing. Graphic designers can be contracted for special projects, as your company may not have a place for a full-time designer.
You do have to find the right outsourcing partner, though. Identify what tasks you want to outsource, and determine how you’ll be measuring performance. Are you valuing speed over accuracy, or do you want the right balance of both? Do you want a platoon of technicians giving “blah” support to a thousand customers, or do you want a squad of ten giving “holy cow!” service to a hundred customers? Of course, the outsourcing partner you choose should be peerless in their field of expertise. You’re not going to outsource to a company that specializes in IT when the tasks you want them to do is billing and collections, aren’t you?
Most importantly, you should pay your outsourcing partner what they’re worth. Placing value on outcomes instead of man-hours can be an important strategy in your negotiations, and can benefit both you and your outsourcing partner greatly when you achieve the desired results.
With Origo BPO, you can be assured that our teams will be working closely with your company to maintain and even exceed your present service levels and introduce innovations driven by data gathered from our own operations. We’ll give you what you need to track growth and performance and help you achieve the expected results.
Want to know more? Drop us a line at https://www.origobpo.com/contact-us/