How a Field Service Company Reduced Bad Debt and Increased Cashflow By Over
7 Figures Annually

The Company

This Field Service company
is a leading commercial food equipment service and maintenance organization in the United States. The company has over 1,400 technicians and a national-level reach of more than 32 service markets, each covering hundreds of zip codes. Their thrust is improving equipment uptime, reducing operating costs, and ensuring food safety and quality.

The Challenge

Due to the limited headcount of in-house collections staff, the team was only following up on accounts with a bigger dollar amount while the lower range of overdue invoices ($100–$2,000) piled up and often went untouched to third-party collection agencies.

More than six figures in delinquent invoices went to third-party collections every month, with more and more accounts ending up on credit hold, clients churning, and putting an already overwhelmed staff under constant high tension to hit Key Performance Indicators (KPIs).

The Solution

This Field Service company partnered with Origo BPO to build an offshore collections team in the Philippines.

In just under 20 days, Origo hired and trained a team of collections specialists. Hiring staff used to be a months-long, 20-step recruitment process, which now boiled down to a single phone call.

Within a month, the remote collections team started handling all invoices less than $2,000, which freed up their onshore collections team
to take care of larger
key accounts.

The Company

This Field Service company is a leading commercial food equipment service and maintenance organization in the United States.
The company has over 1,400 technicians and a national-level reach of more than 32 service markets, each covering hundreds of zip

codes. Their thrust is improving equipment uptime, reducing operating costs, and ensuring food safety and quality.

The Challenge

Due to the limited headcount of in-house collections staff, the team was only following up on accounts with a bigger dollar amount while the lower range of overdue invoices ($100–$2,000) piled up and often went

untouched to third-party collection agencies.

More than six figures in delinquent invoices went to third-party collections every month, with more and more accounts ending up on credit hold, clients churning, and putting an already overwhelmed staff under constant high tension to hit Key Performance Indicators (KPIs).

The Solution

This Field Service company partnered with Origo BPO to build an offshore collections team in the Philippines.

In just under 20 days, Origo hired and trained

a team of collections specialists. Hiring staff used to be a months-long, 20-step recruitment process, which now boiled down to a single phone call.

Within a month, the remote collections team started handling all invoices less than $2,000, which freed up their onshore collections team to take care of larger key accounts.

The Company

This Field Service company is a leading commercial food equipment service and maintenance organization in the United States. The company has over 1,400 technicians and a national-level reach of more than 32 service markets, each covering hundreds of zip codes. Their thrust is improving equipment uptime, reducing operating costs, and ensuring food safety and quality.

The Challenge

Due to the limited headcount of in-house collections staff, the team was only following up on accounts with a bigger dollar amount while the lower range of overdue invoices ($100–$2,000) piled up and often went untouched to third-party collection agencies.

More than six figures in delinquent invoices went to third-party collections every month,

with more and more accounts ending up on credit hold, clients churning, and putting an already overwhelmed staff under constant high tension to hit Key Performance Indicators (KPIs).

The Solution

This Field Service company partnered with Origo to build an offshore collections team in the Philippines.

In just under 20 days, Origo hired and trained a team of collections specialists. Hiring staff used to be a months-long,
20-step recruitment process, which now boiled down to a single phone call.

Within a month, the remote collections team started handling all invoices less

than $2,000, which freed up their onshore collections team to take care of larger key accounts.

The Result

If you’re looking to increase cash flow, reduce bad debt, and free up your local staff then schedule your free “Profit Score Quiz” session to find out how much a remote collections team can potentially recover in unpaid invoices for your company!

References are available upon signing a letter of intent to engage Origo’s services.

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