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Consider This Before Working With a BPO To Build Your Remote Team

Consider This Before Working With a BPO To Build Your Remote Team Have you considered adding a remote support team to your business? If you have but are apprehensive regarding how it will work out, how the new team members will be onboarded, trained, and managed—the truth is that you should be. You’ve made it […]

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Does Your Field Service Company Suffer From These Profit Leaks?

Does Your Field Service Company Suffer From These Profit Leaks? After processing over 300,000 work orders every year for Field Service Companies, we found that a lot of HVAC/Equipment Service Companies are like a leaky bucket.   They’re leaking profits. And a lot of times these “Profit Leaks” are hiding in plain sight.   But […]

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Outsourcing, Offshoring… Potato, Potahto?

Outsourcing, Offshoring… Potato, Potahto? If you’re looking to improve your cash flow by sending invoices on time and collecting more payments, schedule technicians and resolve customer inquiries faster by answering calls live 24/7, expand to more locations faster and free up your team from admin tasks by hiring remote staff, all while reducing your overhead, […]

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Scale or Break? What Would Happen If Your Field Service Business Got Flooded With Extra Service Requests Overnight? ​

Scale or Break? What Would Happen If Your Field Service Business Got Flooded With Extra Service Requests Overnight? Here’s a thought experiment that should be fun if you’re running a Field Service business: If you snapped your fingers and received extra service requests every month: ➜ Besides technicians, which roles would you need to “clone” […]

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Technicians Doing Admin Work? The Managers’ Blind Spot that’s Costing Field Service Companies Millions of Dollars Every Year

Technicians Doing Admin Work? The Managers’ Blind Spot that’s Costing Field Service Companies Millions of Dollars Every Year  I found a fascinating insight buried in a Field Service survey from 2020 [1]. 250 industry professionals—technicians and executives alike, from small to enterprise-size businesses—were polled to do a “pulse check” on the industry.   The very […]

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Is the Philippines Really the Best Country Road to Build Your Remote Team In?

Is the Philippines Really the Best Country to Build Your Remote Team In? If you’re a Field Service executive who is facing challenges in finding support staff, whose service levels are trending down, or who’s looking to scale up operations faster while reducing overhead, let me share why building a remote team in the Philippines […]

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The Shift Towards Remote-First Service: Hiring Locally vs Remotely. Which Will Fuel Your Growth?

The Shift Towards Remote-First Service: Hiring Locally vs Remotely. Which Will Fuel Your Growth? Find out why Remote-First Service will fuel your company’s growth. If you search online for “percentage of people who want to work remotely” the answer may or may not shock you but the truth is that people are loving remote work. […]